The state before
St. Roch Market is a public food hall on St. Claude Avenue in New Orleans — eleven independent vendor businesses operating under one roof, sharing a bar, sharing service infrastructure, sharing a building that has been continuously food-trading since 1875. Every Monday, the back office had to settle the previous week's numbers across all eleven vendors. Each had its own commission rate, its own delivery-fee split, its own daily minimum, its own carry-over balance, its own pile of linen and supply adjustments. The reconciliation lived in a labyrinth of Google Sheets stitched to Square POS exports by hand.
Settlements took about six hours a week. They were error-prone. They were the kind of work that gets done after closing, with a tired brain, and a tired brain reconciling fractional cents across eleven businesses is how mistakes happen. Mistakes erode vendor trust. Erosion of vendor trust erodes the operation.
What we built
Food Hall Manager pulls live sales data from Square at vendor-level granularity, applies each vendor's commission structure with its actual rules — tiered commission, delivery-fee splits with configurable percentages, daily minimums with optional grace periods, linen and supply charges as adjustable line items, balance carry-over from previous weeks — and produces a settlement statement for each vendor that explains itself. Every line item is traceable back to the Square transaction it came from.
- Live Square POS sync at vendor level — no manual exports
- Configurable commission structures per vendor (tiered, flat, hybrid)
- Delivery fee splits, daily minimums, linen and supply adjustments
- Balance carry-over between weeks with full audit trail
- CPA-ready Excel exports for end-of-month and end-of-year
- Vendor portal — each vendor can log in and review their own numbers in real time
The state after
Settlements run on a button. The vendor portal means vendors stop emailing to ask "is my number right?" — they log in and see the answer for themselves, with the underlying line items. Reconciliation went from six hours of fragile spreadsheet work to about ten minutes of human review on a screen that's already done the math. The audit log means an accountant or vendor dispute is a search query, not an archaeology dig.
Manager Portal sits beside it — handling shift checklists, bar inventory with par-level alerts, real-time labor cost monitoring against the Square sales coming in, and a notes archive for the things that happen during service that you'll want to remember on Monday.
